Gaining back the trust of
customers
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Dear Partner,
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We have brought to your attention the canceled reservations of 24 customers at your hotel in the last 24 hours. We have also received several support calls regarding your hotel. We strongly recommend that you analyze the cancellation situation and make sure that all booking processes are in compliance with our policies.
If you neglect to do so and do not perform a full analysis, we will be forced to stop the booking at your hotel until the deficiencies are corrected. We look forward to your attention to this problem and to taking the necessary steps to resolve it.
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It is also worth paying attention to possible negative customer feedback that may have influenced cancellations. Conducting a cancellation analysis will help identify potential problems and improve service to meet customer needs.
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Get full information
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We are also available to provide you with
additional support and advice on how to
improve service and increase customer
satisfaction. Our goal is to help you make
your hotel more attractive to guests and
increase room utilization.
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Best regards,
Team Booking
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This is an automated e-mail. Please do not
reply to it.
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This email was sent by Booking,
Oosterdokskade 221, 2011 DL Amsterdam,
Netherlands
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