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All software is managed via Saas. The primary software would be Adobe for designers and PDF usage, as well as the install of the VPN application.

Support requests are handled using the /assist command in slack. This is attached to a free instance of Jira Service Desk.

Jira Service Desk Board Link

Because it is a free instance, only 3 members can be added as agents. All empoyees must be added as customers in order to submit tickets

More Info for the /assist command

There are three aspects to asset management at Glo. Apple Business manager, Jamf, and Snipe IT.
All permanent employees should be using a company provided laptop. The acception to this is Brett and Derik.
Apple Business Manager
All apple purchases should be linked to ABM. This is linked to Jamf as our MDM.
ABM Console


Jamf
Jamf handles our computers. As it is a basic tool, not a lot has been done beyond the initial setup.
Jamf Now Console
Snipe IT
Snipe IT is used as our asset management. Most assets should be in Snipe IT, however, due to it not properly being managed prior to my time, there is still some assets that may be missing or improperly documented.
Snipe IT Dashboard
Snipe IT Billing

Coaches are managed by Kassandra Perrigo. There is a Google workspace OU for all coaches. This blocks access to Drive. Coaches are invited to Slack as single channel guests to the #glo-guides-coaches private channel.

Onboarding is done through the /assist command in slack. A Minimum 5 days for contractors and 14 for permanent staff. This allows time for laptop procurement and confirmation of any requirments.
The new hire is setup a business day prior to their start date. NOT EARLIER.

Procuring a new computer is done through our contact at Apple. Using this email, include Brett and/or Derik in the thread for approval.
thirdstreetbusiness@apple.com
Below is a sample email for a new MacBook Pro. Once sent, you will receive a quote to confirm all information and for Brett/Derik to sign.

NOTE: FORIEGN BASED COMPUTER PROCUREMENT IS DONE THROUGH NIZAM AND HIS TEAM.

Offboarding is made aware via an /assist ticket via Slack. Understandably, there may be circumstances where this is a surprise and may be communicated to the team via email, slack, etc.
Offboards always began at 4:30pm CST. The offboarding process is as follows:

1. Google: The employee's password is changed and they are moved to the Offboard OU. Once google has processed this change (refresh teh page after 5ish minuted), remove MFA, and clear cookies. In a private browser go to takeout.google.com and start a takeout ONLY for email. Once done, trasnfer the takeout to your own account and remove the offboardee's access. Delete the account, transfering all drive and calendar data to their manager. Create a forwarding rule for their email to the manager.
2. Slack, Github,Atlassian, AWS, 1Password, and VPN are top priority after their email.
3. I always check every platform I have access to, to be sure an offboardee is not still using their account
Obtaining their computer is done using https://helloretriever.com/ . The computer should be locked via JAMF Cloud (if possible)

Nizam is the VP of engineering, his team is based in Vietnam. He should be submitting an /assist ticket for onboarding new employees just like North American hires with the same time frame. Equipment procurement is handled by them for both onboarding and offboarding.