OSN TS

Probing	Checkpoints	Troubleshooting Guide	Remarks
Select Issues	Box Functonality On Screen Errors Software Issues Screen/STB/Audio/Video Issues	::	::
Box Functonality Related	How to pair other accessories via Bluetooth ? How to use Parental Control ? How to change Pin Code ? How to turn Talkback ON/OFF ? How to add/remove Subtitle and Language ? How to use Reverse EPG ? ? How to use Trick Play (Forward/Backward)? How to use Watch Now ? Bluetooth Remote Pairing.	::	::
On Screen Errors	Oops Something Went Wrong. This Channel is no longer available with OSN Your OSN Subscription has just Expired. Code[11] - Please Contact Customer Care. Code[14] - Your smart card is not paired correctly with the device. Code[28] - Smartcard Loading. Code[4a] - This Channel is not available with your current OSN live TV Subscription. Code[E999] - Your Subscription Needs to be validated. Error Code from OT - 100 to OT - 109 Error Code: 7, 10, 11, 12, 32 or 51. Not connected to Wi-Fi / Not connected to Internet.	::	::
Software Issues	Box Rebooting Continuously / STB Stuck Stuck Remote	::	::
Audio / Video Issues	Blank / No Signal / Searching for Signal. No Volume / Low Volume on OSN Box / Remote Not able to control TV / Remote Pairing Issue Home Theater / TV Related Wrong Audio Setting. Wrong Video Setting. No Power. Remote Issues. Voice Option & Google Assistant aren't working. (Bluetooth Remote Didnt Pair).	::	::
Is the Issue Resolved ?	Yes No	::	::

TT Description
Type of Issue :
MSISDN :
Calling Number :
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Problem Start Date :
Email Address (for OSN) :
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OSN Pack Required :
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Date and time the Problem was last experienced :
Advisor Comment :
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