Monthly IT Systems Report v2.0

1. Branch Details

Location:

Name of Center/Branch:

Branch Type:

Branch IT Contact Number:

Branch IT Email Address:

Reporting Date:

2. Domain Account Details

Domain Name and Expiry

Domain Name: Example: example.com

Expiry Date: Choose a date after today.

Dyn/DNS and Expiry

Dyn/DNS Name: Example: dyn.example.com

Expiry Date: Choose a date after today.

cPanel Provider and Expiry

cPanel Provider Name: Example: HostGator, Bluehost, AE Server

Expiry Date: Choose a date after today.

Antivirus and License Information

Antivirus Name: Example: Norton, McAfee, Kaspersky

Total AV License:

Expiry Date: Choose a date after today.

3. ISP Account Details

ISP 1 Details

ISP Account 1:

Bandwidth:

Connected to Device (name or IP): e.g., Device-1 or 192.168.0.1

ISP Account 2 Details

ISP Account 2:

Bandwidth:

Connected to Device (name or IP): e.g., Device-2 or 192.168.1.1

ISP Account 3 Details

ISP Account 3:

Bandwidth:

Connected to Device (name or IP): e.g., Device-3 or 192.168.2.1

4. Connectivity Status

4.1 Verify if internet connectivity of Active Router (Active Gateway) is working:

Yes No

4.2 Verify if internet connectivity of Standby Router (Standby Gateway) is working:

Yes No

4.3 Have the active and standby routers been rebooted recently?

Yes No

4.4 Have you conducted a ping test to verify internet connectivity?

Yes No

4.5 Was a network speed test conducted?

Yes No

4.6 Was there any reported ISP outage or disruption?

Yes No

5. System Performance / Health Check / Update

System Performance

5.1 Verify CPU, Memory & Power module utilization at Routers / Switches / Firewalls:

5.2 CPU, Memory & Storage utilization and temperature of Servers:

Restart & Update Status

5.3 Periodically restart core devices and perform monthly restarts for Server machines:

Yes No

5.4 Update Windows servers and counter machines:

Yes No

Device & Backup Check

5.5 Check for any firmware or software updates on network devices (Routers, Switches, Firewalls):

Yes No

5.6 Verify the status of backups for critical data and system configurations:

Yes No

5.7 Review logs for system anomalies or errors:

Yes No

6. Physical Indicators of Data Centre

6.1 Is a network diagram available?

Yes No

6.2 Are devices placed and configured according to standards?

Yes No

6.3 Are cooling systems functioning and adequate?

Yes No

6.4 Is the CO₂ fire suppression system installed near the entry door of the server room and operational?

Yes No

6.5 Are access controls and physical security measures in place?

Yes No

6.6 Are UPS and backup generators available and functioning?

Yes No

6.7 Are cables organized for easy maintenance?

Yes No

7. Wireless Network

7.1 Wireless network is configured in the centre: if yes, input their SSID's below

Yes No

7.2 Are VLANs configured for network segmentation to separate sensitive data and user traffic?

Yes No

7.3 Is WPA3 or another advanced encryption method used for wireless security?

Yes No

7.4 Is there a system in place to monitor the performance of the wireless network?

Yes No

7.5 Are wireless signal strength and coverage verified to ensure sufficient coverage in all areas?

Yes No

7.6 Are guest networks isolated from internal systems for security?

Yes No

7.7 Is the guest wireless network sufficient to handle user demand?

Yes No

7.8 Are the firmware and software for wireless access points regularly updated?

Yes No

8. CCTV System

8.1 NVR Brand:

8.2 Brand of Camera:

8.3 Verify recording of all CCTV cameras is working properly:

Yes No

Date of last available recording of cameras (must be 90 days):

8.4 Are CCTV cameras monitored in real-time, and is there a monitoring system in place?

Yes No

8.5 Are the cameras strategically placed to cover all critical areas, including entrances and exits?

Yes No

8.6 Is the CCTV footage retained for a minimum of 90 days as per security policies?

Yes No

8.7 Are the CCTV system's firmware and software regularly updated to prevent vulnerabilities?

Yes No

8.8 Are cameras placed in secure locations, preventing unauthorized access or tampering?

Yes No

8.9 Is the CCTV system integrated with any other security systems (e.g., access control, alarm systems)?

Yes No

8.10 Are there regular audits of CCTV footage for compliance and security purposes?

Yes No

9. Queue System

9.1 Printing of token from Thermal Printer:

Yes No

Token No.:

Date:

9.2 Token Called from counter:

Yes No

9.3 Announcement of token on speaker:

Yes No

9.4 Display on media screen:

Yes No

9.5 Export ERP/QUEUE report:

Yes No

9.6 Are there any backups in place for the queue management system in case of failure?

Yes No

9.7 Is there a reporting feature available for queue performance (e.g., number of tokens served per day)?

Yes No

9.8 Is there a clear escalation process in place for issues with the queue system?

Yes No

10. Other IT Systems

10.1 Access Control System (ACS) is working properly:

Yes No

10.2 Attendance System is working properly:

Yes No

10.3 IP Telephony / PABX is working properly:

Yes No

10.4 Background Sound System / PAS is working properly:

Yes No

10.5 Is there a regular maintenance schedule for these IT systems (Preventive Maintenance)?

Yes No

10.6 Is there a disaster recovery plan in place for these IT systems?

Yes No

10.7 Are there backup power systems (UPS) for critical IT systems?

Yes No

11. Documentation

11.1 Complete IT inventory list is prepared and completed and available:

Yes No

11.2 All IP Addresses of all IT Devices is prepared and completed:

Yes No

11.3 List of All Email Addresses is prepared and completed:

Yes No

11.4 List of AD users is prepared and completed:

Yes No

11.5 System Down report / Incident Report available and shared to IT Manager/Supervisor:

Yes No

11.6 Support Request Report available and shared to IT Manager/Supervisor:

Yes No

11.7 Name record availability of Windows, Office, Server, CCTV, IP Telephony, Hosting & SQL Server:

Yes No

11.8 Are all system configurations and passwords documented and securely stored?

Yes No

12. Data Backup

12.1 Configuration backup available for Routers, Firewalls, Switches, and Core Devices:

Yes No

12.2 Configuration backup available for CCTV System:

Yes No

12.3 Configuration backup available for IP Telephony:

Yes No

12.4 Time Attendance Configuration / Database backup available:

Yes No

12.5 Monthly attendance export (Excel) shared with HR:

Yes No

12.6 Configuration backup available for Access Control System:

Yes No

12.7 Accounts System database Daily backup (use a 3rd party software that takes daily auto backup):

Yes No

12.8 User data backup on external drive for all Management PCs:

Yes No

12.9 Backup for any other system (Please specify):

13. Security (Network & Servers)

13.1 Make sure all network ports are closed except MOHRE and AAFAQ:

Yes No

13.2 Remove all remote access software (e.g., AnyDesk, TeamViewer) from all PCs and Servers:

Yes No

13.3 Change all servers' passwords quarterly (maintain complex passwords):

Yes No

13.4 Install Antivirus on all Servers (Scan monthly):

Yes No

13.5 Ensure that the firewall is configured properly and actively blocking unauthorized access:

Yes No

13.6 Regularly apply security patches and updates to all servers and network devices:

Yes No

13.7 Implement log monitoring for all servers and network devices:

Yes No

14. Taw-jeeh Class Devices Check (section only for centers having Taw-jeeh services)

14.1 Are the customer-facing tablets (used by customers) available and functioning properly during Taw-jeeh sessions?

Yes No

14.2 Are the tablets used in the hall (for instructors or staff) functioning properly during Taw-jeeh classes?

Yes No

14.3 Is the tablet outside the hall, which displays participant attendance, functioning properly?

Yes No

14.4 Is the audio/visual equipment (headphones, speakers, TV) working properly for the classes?

Yes No

14.5 Is the TV or display screen used for Taw-jeeh classes in good condition?

Yes No

14.6 Is the Wi-Fi connectivity stable and reliable during Taw-jeeh sessions?

Yes No

14.7 Are the wireless access points (APs) providing adequate coverage and performance for Taw-jeeh classes?

Yes No

14.8 Are there sufficient charging stations available for devices used in the Taw-jeeh classes?

Yes No

14.9 Is there a regular maintenance schedule for the tablets and other devices used in Taw-jeeh classes?

Yes No

14.10 Are there any plans to replace outdated or damaged devices used for Taw-jeeh classes?

Yes No

14.11 Do the Android tablets have access to the Play Store with a registered Google user account? If yes, please ensure that the account credentials are securely stored with the IT department:

Yes No

15. Incident Management

15.1 Incident Details:

15.2 What Steps Were Taken:

15.3 Date of Incident:

15.4 Severity of Incident:

15.5 Was the incident reported to the relevant authorities?

Yes No

15.6 Was the incident resolved?

Yes No

15.7 Root Cause of the Incident:

15.8 Preventive Actions Taken:

16. Issues and Recommendations

16.1 Issues:

16.2 Recommendations:

16.3 Priority Level of Issues:

16.4 Suggested Actions for Resolution:

16.5 Expected Outcome from Recommendations:

16.6 Recommendations Provided By:

Monthly Checklist Report of IT Systems v2.0

1. Branch Details

2. Domain Account Details

3. ISP Account Details

4. Connectivity Status

5. System Performance / Health Check / Update

6. Physical Indicators of Data Centre

7. Wireless Network

8. CCTV System

9. Queue System

10. Other IT Systems

11. Documentation

12. Data Backup

13. Security (Network & Servers)

14. Taw-jeeh Class Devices Check (section only for centers having Taw-jeeh services)

15. Incident Management

16. Issues and Recommendations

Detailed Report