At Luna Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, shipping address, and payment details (processed securely by payment processors).
Order Information: Purchase history, preferences, and transaction details.
Technical Data: IP address, browser type, device information, and cookies for analytics and site functionality.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders.
To communicate with you about your orders, deliveries, and customer support inquiries.
To improve our website, products, and services.
To send promotional offers and newsletters (if you have opted in).
To comply with legal obligations and protect against fraud.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Payment Processors: To securely process your payments.
Shipping Providers: To deliver your orders.
Service Providers: Partners who assist us in operating our website and services (e.g., hosting, analytics).
Legal Authorities: When required by law or to protect our rights and safety.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption and secure servers. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
Access, update, or delete your personal information.
Opt out of marketing communications.
Request a copy of your data or restrict its processing.