Monthly Checklist Report of IT Systems v2.0
1. Branch Details
Location:
Dubai
Sharjah
Ajman
Name of Center/Branch:
Branch Type:
Main
Branch
Franchise
Branch IT Contact Number:
Branch IT Email Address:
Reporting Date:
2. Domain Account Details
Domain Name and Expiry
Domain Name:
Example: example.com
Expiry Date:
Choose a date after today.
Dyn/DNS and Expiry
Dyn/DNS Name:
Example: dyn.example.com
Expiry Date:
Choose a date after today.
cPanel Provider and Expiry
cPanel Provider Name:
Example: HostGator, Bluehost, AE Server
Expiry Date:
Choose a date after today.
Antivirus and License Information
Antivirus Name:
Example: Norton, McAfee, Kaspersky
Total AV License:
Expiry Date:
Choose a date after today.
3. ISP Account Details
ISP 1 Details
ISP Account 1:
Bandwidth:
Connected to Device (name or IP):
e.g., Device-1 or 192.168.0.1
ISP Account 2 Details
ISP Account 2:
Bandwidth:
Connected to Device (name or IP):
e.g., Device-2 or 192.168.1.1
ISP Account 3 Details
ISP Account 3:
Bandwidth:
Connected to Device (name or IP):
e.g., Device-3 or 192.168.2.1
4. Connectivity Status
4.1 Verify if internet connectivity of Active Router (Active Gateway) is working:
Yes
No
4.2 Verify if internet connectivity of Standby Router (Standby Gateway) is working:
Yes
No
4.3 Have the active and standby routers been rebooted recently?
Yes
No
4.4 Have you conducted a ping test to verify internet connectivity?
Yes
No
4.5 Was a network speed test conducted?
Yes
No
4.6 Was there any reported ISP outage or disruption?
Yes
No
5. System Performance / Health Check / Update
System Performance
5.1 Verify CPU, Memory & Power module utilization at Routers / Switches / Firewalls:
Normal
Alert
Error
5.2 CPU, Memory & Storage utilization and temperature of Servers:
Normal
Alert
Error
Restart & Update Status
5.3 Periodically restart core devices and perform monthly restarts for Server machines:
Yes
No
5.4 Update Windows servers and counter machines:
Yes
No
Device & Backup Check
5.5 Check for any firmware or software updates on network devices (Routers, Switches, Firewalls):
Yes
No
5.6 Verify the status of backups for critical data and system configurations:
Yes
No
5.7 Review logs for system anomalies or errors:
Yes
No
6. Physical Indicators of Data Centre
6.1 Is a network diagram available?
Yes
No
6.2 Are devices placed and configured according to standards?
Yes
No
6.3 Are cooling systems functioning and adequate?
Yes
No
6.4 Are fire suppression systems installed and operational?
Yes
No
6.5 Are access controls and physical security measures in place?
Yes
No
6.6 Are UPS and backup generators available and functioning?
Yes
No
6.7 Are cables organized for easy maintenance?
Yes
No
7. Wireless Network
7.1 Wireless network is configured in centre: if yes input their SSID's below
Yes
No
SSID 1:
SSID 2:
SSID 3:
SSID 4:
7.2 Are VLANs configured for network segmentation to separate sensitive data and user traffic?
Yes
No
7.3 Is WPA3 or another advanced encryption method used for wireless security?
Yes
No
7.8 Is there a system in place to monitor the performance of the wireless network?
Yes
No
7.4 Are wireless signal strength and coverage verified to ensure sufficient coverage in all areas?
Yes
No
7.5 Are there policies in place to limit access to the wireless network based on device type or user group?
Yes
No
7.6 Are guest networks isolated from internal systems for security?
Yes
No
7.7 Is there a failover system or redundancy in place for the wireless network in case of failure?
Yes
No
7.8 Are the firmware and software for wireless access points regularly updated?
Yes
No
8. CCTV System
8.1 NVR Brand:
8.2 Brand of Camera:
8.3 Verify recording of all CCTV cameras is working properly:
Yes
No
Date of last available recording of cameras (must be 90 days):
8.4 Are CCTV cameras monitored in real-time, and is there a monitoring system in place?
Yes
No
8.5 Are the cameras strategically placed to cover all critical areas, including entrances and exits?
Yes
No
8.6 Is the CCTV footage retained for a minimum of 90 days as per security policies?
Yes
No
8.7 Are the CCTV system's firmware and software regularly updated to prevent vulnerabilities?
Yes
No
8.8 Are cameras placed in secure locations, preventing unauthorized access or tampering?
Yes
No
8.9 Is the CCTV system integrated with any other security systems (e.g., access control, alarm systems)?
Yes
No
8.10 Are there regular audits of CCTV footage for compliance and security purposes?
Yes
No
9. Queue System
9.1 Printing of token from Thermal Printer:
Yes
No
Token No.:
Date:
9.2 Token Called from counter:
Yes
No
9.3 Announcement of token on speaker:
Yes
No
9.4 Display on media screen:
Yes
No
9.5 Export ERP/QUEUE report:
Yes
No
9.6 Are there any backups in place for the queue management system in case of failure?
Yes
No
9.7 Is there a reporting feature available for queue performance (e.g., number of tokens served per day)?
Yes
No
9.8 Is there a clear escalation process in place for issues with the queue system?
Yes
No
10. Other IT Systems
10.1 Access Control System (ACS) is working properly:
Yes
No
10.2 Attendance System is working properly:
Yes
No
10.3 IP Telephony / PABX is working properly:
Yes
No
10.4 Background Sound System / PAS is working properly:
Yes
No
10.5 Is there a regular maintenance schedule for these IT systems?
Yes
No
10.6 Is there a disaster recovery plan in place for these IT systems?
Yes
No
10.7 Are there backup power systems (UPS) for critical IT systems?
Yes
No
11. Documentation
11.1 Complete IT inventory list is prepared and completed and available:
Yes
No
11.2 All IP Addresses of all IT Devices is prepared and completed:
Yes
No
11.3 List of All Email Addresses is prepared and completed:
Yes
No
11.4 List of AD users is prepared and completed:
Yes
No
11.5 System Down report / Incident Report available and shared to IT Manager/Supervisor:
Yes
No
11.6 Support Request Report available and shared to IT Manager/Supervisor:
Yes
No
11.7 Name record availability of Windows, Office, Server, CCTV, IP Telephony, Hosting & SQL Server:
Yes
No
11.8 Are all system configurations and passwords documented and securely stored?
Yes
No
12. Data Backup
12.1 Configuration backup available for Routers, Firewalls, Switches, and Core Devices:
Yes
No
12.2 Configuration backup available for CCTV System:
Yes
No
12.3 Configuration backup available for IP Telephony:
Yes
No
12.4 Time Attendance Configuration / Database backup available:
Yes
No
12.5 Monthly attendance export (Excel) shared with HR:
Yes
No
12.6 Configuration backup available for Access Control System:
Yes
No
12.7 Accounts System database Daily backup (use a 3rd party software that takes daily auto backup):
Yes
No
12.8 User data backup on external drive for all Management PCs:
Yes
No
12.9 Backup for any other system (Please specify):
13. Security (Network & Servers)
13.1 Make sure all network ports are closed except MOHRE and AAFAQ:
Yes
No
13.2 Remove all remote access software (e.g., AnyDesk, TeamViewer) from all PCs and Servers:
Yes
No
13.3 Change all servers' passwords quarterly (maintain complex passwords):
Yes
No
13.4 Install Antivirus on all Servers (Scan monthly):
Yes
No
13.5 Ensure that the firewall is configured properly and actively blocking unauthorized access:
Yes
No
13.6 Regularly apply security patches and updates to all servers and network devices:
Yes
No
13.7 Implement log monitoring for all servers and network devices:
Yes
No
14. Incident Management
14.1 Incident Details:
14.2 What Steps Were Taken:
14.3 Date of Incident:
14.4 Severity of Incident:
Low
Medium
High
14.5 Was the incident reported to the relevant authorities?
Yes
No
14.6 Was the incident resolved?
Yes
No
14.7 Root Cause of the Incident:
14.8 Preventive Actions Taken:
15. Issues and Recommendations
15.1 Issues:
15.2 Recommendations:
15.3 Priority Level of Issues:
Low
Medium
High
15.4 Suggested Actions for Resolution:
15.5 Expected Outcome from Recommendations:
15.6 Recommendations Provided By:
Detailed Report
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