var input = document.getElementById("MISDIN"); input.addEventListener("keypress", function(event) { if (event.key === "Enter") { event.preventDefault(); document.getElementById("submit-button").click(); } }); var input = document.getElementById("MISDIN"); input.addEventListener("keyup", function(event) { if (event.key == "Escape") { event.preventDefault(); document.getElementById("cancel-button").click(); } }); var input2 = document.getElementById("query"); input2.addEventListener("keypress", function(event) { if (event.key === "Enter") { event.preventDefault(); document.getElementById("submit-button").click(); } }); var input2 = document.getElementById("query"); input2.addEventListener("keyup", function(event) { if (event.key == "Escape") { event.preventDefault(); document.getElementById("cancel-button").click(); } }); document.getElementById('cxnum-label').addEventListener('click', () => { const popup = document.querySelector('.js_question-popup'); popup.classList.add('popup--visible'); document.getElementById("query").focus(); document.getElementById("MISDIN").setSelectionRange(3,3); }); document.getElementById('cancel-button').addEventListener('click', () => { const popup = document.querySelector('.js_question-popup'); popup.classList.remove('popup--visible'); document.getElementById("warn").style.display = "none"; document.getElementById("one").style.display = "none"; }); document.getElementById('submit-button').addEventListener('click', () => { var nums = document.getElementById("MISDIN").value; var q = document.getElementById("query").value; if (nums.length > 0) { if (nums.length == 11) { if (nums.slice(0,3) == "974") { if (q.length > 0) { document.getElementById("cxnum-label").textContent = nums; document.getElementById("des-MSISDN").value = nums; document.getElementById("warn").style.display = "none"; const popup = document.querySelector('.js_question-popup'); popup.classList.remove('popup--visible'); var lastChar = nums.slice(-4); var lastDigit = +(lastChar); let now = new Date(); let hours = now.getHours().toString(); let minutes = now.getMinutes().toString(); let seconds = now.getSeconds().toString(); let time = hours + minutes + seconds; document.getElementById("one").style.display = ""; document.getElementById("TID").innerHTML = "#" + lastDigit + time; document.getElementById("VOC").innerHTML = q; document.getElementById("ttlov").style.display = "none"; document.getElementById("ttdes").style.display = ""; document.getElementById("resulttable").style.display = ""; document.getElementById("resultcpybtn").style.display = ""; document.getElementById("cpybtn2").style.display = "none"; } else { document.getElementById("warn").style.display = ""; document.getElementById("warn").innerHTML = "*Enter the customer Issue."; } } else { document.getElementById("warn").style.display = ""; document.getElementById("warn").innerHTML = "*Enter a Vodafone Number."; } } else { document.getElementById("warn").style.display = ""; document.getElementById("warn").innerHTML = "*Enter a Valid Number."; } } else { document.getElementById("warn").style.display = ""; document.getElementById("warn").innerHTML = "*Need Customer MSISDN to start the TS."; document.getElementById("one").style.display = "none"; } const options = document.querySelector('.js_options'); options.classList.add('options--visible'); }); function copyTable2() { var textToCopy = ''; var table = document.getElementById("ttdes"); if (table) { var rows = table.rows; for (var i = 0; i < rows.length; i++) { var cells = rows[i].cells; for (var j = 0; j < cells.length; j++) { var cellContent = cells[j].querySelector('input, select'); textToCopy += (cellContent ? cellContent.value : cells[j].innerText) + ' '; } textToCopy += '\n'; } } if (textToCopy.trim() !== '') { var dummy = document.createElement("textarea"); document.body.appendChild(dummy); dummy.value = textToCopy; dummy.select(); document.execCommand("copy"); document.body.removeChild(dummy); alert("Table copied!"); } else { alert("No data to copy."); } } function copyTable3() { var textToCopy = ''; var table = document.getElementById("resulttable"); if (table) { var rows = table.rows; for (var i = 0; i < rows.length; i++) { var cells = rows[i].cells; var datacell = rows[i].cells[1]; if (datacell) { var cellcontent = datacell.innerText.trim(); if (cellcontent != "") { for (var j = 0; j < cells.length; j++) { var cellContent = cells[j].querySelector('input, select'); textToCopy += (cellContent ? cellContent.value : cells[j].innerText) + ' '; } textToCopy += '\n'; } } } } if (textToCopy.trim() !== '') { var dummy = document.createElement("textarea"); document.body.appendChild(dummy); dummy.value = textToCopy; dummy.select(); document.execCommand("copy"); document.body.removeChild(dummy); alert("Table copied!"); } else { alert("No data to copy."); } } var x = document.getElementById("case_a"); var y = document.getElementById("case_b"); var z = document.getElementById("case_c"); function case_a() { if (x.style.display === "none") { x.style.display = "block"; y.style.display = "none"; z.style.display = "none"; } else { x.style.display = "none"; } } function case_b() { if (y.style.display === "none") { x.style.display = "none"; y.style.display = "block"; z.style.display = "none"; } else { y.style.display = "none"; } } function case_c() { if (z.style.display === "none") { x.style.display = "none"; y.style.display = "none"; z.style.display = "block"; } else { z.style.display = "none"; } } var data = "empty"; function displayactiveoutage() { var ele = document.getElementsByName('activeoutage'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rone").style.display = ""; document.getElementById("rtwo").style.display = "none"; document.getElementById("result_one").innerHTML = " "+ele[i].value; document.getElementById("rthree").style.display = "none"; document.getElementById("rfour").style.display = "none"; document.getElementById("rfive").style.display = "none"; document.getElementById("rfive1").style.display = "none"; document.getElementById("rfive2").style.display = "none"; document.getElementById("rfive3").style.display = "none"; document.getElementById("rsix").style.display = "none"; document.getElementById("rseven").style.display = "none"; document.getElementById("rseven1").style.display = "none"; document.getElementById("rseven2").style.display = "none"; document.getElementById("rseven3").style.display = "none"; document.getElementById("reight").style.display = "none"; document.getElementById("rnine").style.display = "none"; document.getElementById("rten").style.display = "none"; document.getElementById("roneone").style.display = "none"; document.getElementById("ronetwo").style.display = "none"; document.getElementById("ronethree").style.display = "none"; document.getElementById("ronefour").style.display = "none"; document.getElementById("ronefive").style.display = "none"; document.getElementById("ronesix").style.display = "none"; document.getElementById("roneseven").style.display = "none"; document.getElementById("roneeight").style.display = "none"; document.getElementById("ronenine").style.display = "none"; document.getElementById("rtwenty").style.display = "none"; document.getElementById("rtwoone").style.display = "none"; document.getElementById("rtwotwo").style.display = "none"; document.getElementById("rtwothree").style.display = "none"; document.getElementById("rtwofour").style.display = "none"; document.getElementById("rtwofive").style.display = "none"; document.getElementById("rtwosix").style.display = "none"; document.getElementById("action").style.display = "none"; document.getElementById("calling_number").style.display = ""; document.getElementById("guide_twosix").innerHTML = ":: "; Array.from( document.querySelectorAll('input[name="pay"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="period"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="connectedTo"]:checked'), input => input.checked = false ); data = ele[i].value; switch(ele[i].value) { case ("No Open Order"): document.getElementById("guide_one").innerHTML = ":: Ask the customer to stay beside or near by the router while performing the troubleshooting steps."; document.getElementById("remark_one").innerHTML = ":: When performing technical troubleshooting, always check the kind of router installed.
:: How to check router model in Siebel"; document.getElementById("Comment").value = ""; document.getElementById("two").style.display = ""; document.getElementById("three").style.display = "none"; document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("oneeight").style.display = "none"; document.getElementById("onenine").style.display = "none"; document.getElementById("twenty").style.display = "none"; document.getElementById("twoone").style.display = "none"; document.getElementById("twotwo").style.display = "none"; document.getElementById("twothree").style.display = "none"; document.getElementById("twofour").style.display = "none"; document.getElementById("twofive").style.display = "none"; document.getElementById("twosix").style.display = "none"; document.getElementById("instructions").style.display = "none"; break; case ("Planned Outage"): document.getElementById("guide_one").innerHTML = ":: For planned outages, the affected MSISDNS are flagged using bell notification and broadcast."; document.getElementById("remark_one").innerHTML = ":: Planned Outage is broadcasted one day before the planned activity with exception on outages falling on saturday and Sunday as these will be broadcasted on thursday of the previous week." document.getElementById("Comment").value = ""; document.getElementById("two").style.display = "none"; document.getElementById("three").style.display = "none"; document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("oneeight").style.display = "none"; document.getElementById("onenine").style.display = "none"; document.getElementById("twenty").style.display = "none"; document.getElementById("twoone").style.display = "none"; document.getElementById("twotwo").style.display = "none"; document.getElementById("twothree").style.display = "none"; document.getElementById("twofour").style.display = "none"; document.getElementById("twofive").style.display = "none"; document.getElementById("twosix").style.display = ""; document.getElementById("instructions").style.display = "none"; break; case ("Unplanned Outage"): document.getElementById("guide_one").innerHTML = ":: UNPLANNED OUTAGE : Unplanned outage is announced on same day
:: Copy result of TS in Activity."; document.getElementById("remark_one").innerHTML = ":: Unplanned Outage is announced on same day."; document.getElementById("Comment").value = "Unplanned Outage"; document.getElementById("two").style.display = "none"; document.getElementById("three").style.display = "none"; document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("oneeight").style.display = "none"; document.getElementById("onenine").style.display = "none"; document.getElementById("twenty").style.display = "none"; document.getElementById("twoone").style.display = "none"; document.getElementById("twotwo").style.display = "none"; document.getElementById("twothree").style.display = "none"; document.getElementById("twofour").style.display = "none"; document.getElementById("twofive").style.display = "none"; document.getElementById("twosix").style.display = ""; document.getElementById("instructions").style.display = "none"; break; case ("Open Order: Home Move or FNP"): document.getElementById("guide_one").innerHTML = ":: Send Email to FID to follow up if order has exceeded SLA.
Close the call and log an activity.#OpenOrder"; document.getElementById("remark_one").innerHTML = ":: Check if there are open orders for Home Move or FNP." document.getElementById("Comment").value = ""; document.getElementById("two").style.display = "none"; document.getElementById("three").style.display = "none"; document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("oneeight").style.display = "none"; document.getElementById("onenine").style.display = "none"; document.getElementById("twenty").style.display = "none"; document.getElementById("twoone").style.display = "none"; document.getElementById("twotwo").style.display = "none"; document.getElementById("twothree").style.display = "none"; document.getElementById("twofour").style.display = "none"; document.getElementById("twofive").style.display = "none"; document.getElementById("twosix").style.display = "none"; document.getElementById("instructions").style.display = "none"; break; case ("Barring Order"): document.getElementById("guide_one").innerHTML = ":: "; document.getElementById("remark_one").innerHTML = ":: Additional Reference Dunning Cycle"; document.getElementById("Comment").value = ""; document.getElementById("two").style.display = "none"; document.getElementById("three").style.display = "none"; document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("oneeight").style.display = ""; document.getElementById("onenine").style.display = "none"; document.getElementById("twenty").style.display = "none"; document.getElementById("twoone").style.display = "none"; document.getElementById("twotwo").style.display = "none"; document.getElementById("twothree").style.display = "none"; document.getElementById("twofour").style.display = "none"; document.getElementById("twofive").style.display = "none"; document.getElementById("twosix").style.display = "none"; document.getElementById("instructions").style.display = "none"; break; default: document.getElementById("guide_one").innerHTML = ":: "; document.getElementById("Comment").value = ""; data = "empty"; } } } } function displayconnected() { var ele = document.getElementsByName('connectedTo'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rtwo").style.display = ""; document.getElementById("rthree").style.display = "none"; document.getElementById("ronethree").style.display = "none"; document.getElementById("action").style.display = "none"; document.getElementById("result_two").innerHTML = " "+ele[i].value; Array.from( document.querySelectorAll('input[name="rtype"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="specific"]:checked'), input => input.checked = false ); switch(ele[i].value) { case ("Main Router"): document.getElementById("guide_two").innerHTML = ":: "; document.getElementById("three").style.display = ""; document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("instructions").style.display = "none"; break; case ("Not Connected to Wi-Fi"): document.getElementById("guide_two").innerHTML = ":: Ensure that WLAN is turned ON and LED is Green. If WLAN LED is OFF, Choose Main Router Option."; document.getElementById("three").style.display = "none"; document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = ""; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("instructions").style.display = "none"; break; default: document.getElementById("guide_two").innerHTML = ":: "; } } } } function displayrtype() { var ele = document.getElementsByName('rtype'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rthree").style.display = ""; document.getElementById("rfour").style.display = "none"; document.getElementById("action").style.display = "none"; document.getElementById("result_three").innerHTML = " "+ele[i].value; Array.from( document.querySelectorAll('input[name="RouterLocation"]:checked'), input => input.checked = false ); document.getElementById("TSRouterLocation").innerHTML = ":: "; document.getElementById("TTRouterLocation").innerHTML = ":: "; switch(ele[i].value) { case ("DG8245"): document.getElementById("guide_three").innerHTML = ":: "; document.getElementById("instructions").style.display = ""; document.getElementById("four").style.display = ""; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("twotwo").style.display = "none"; break; case ("LG8245"): document.getElementById("guide_three").innerHTML = ":: "; document.getElementById("instructions").style.display = ""; document.getElementById("four").style.display = ""; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("twotwo").style.display = "none"; break; case ("Nokia Combobox"): document.getElementById("guide_three").innerHTML = ":: "; document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("eight").style.display = ""; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("onethree").style.display = "none"; document.getElementById("onefour").style.display = "none"; document.getElementById("onefive").style.display = "none"; document.getElementById("onesix").style.display = "none"; document.getElementById("oneseven").style.display = "none"; document.getElementById("twotwo").style.display = "none"; document.getElementById("instructions").style.display = "none"; break; default: document.getElementById("guide_three").innerHTML = ":: "; } } } } function displayRouterLocation() { var ele = document.getElementsByName('RouterLocation'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rfour").style.display = ""; document.getElementById("rfive").style.display = "none"; document.getElementById("rfive1").style.display = "none"; document.getElementById("rfive2").style.display = "none"; document.getElementById("rfive3").style.display = "none"; document.getElementById("rsix").style.display = "none"; document.getElementById("rseven").style.display = "none"; document.getElementById("rseven1").style.display = "none"; document.getElementById("rseven2").style.display = "none"; document.getElementById("rseven3").style.display = "none" document.getElementById("action").style.display = "none"; document.getElementById("result_four").innerHTML = " "+ ele[i].value; document.getElementById("action").style.display = "none"; Array.from( document.querySelectorAll('input[name="RouterPower"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="RouterInternet"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="RouterWLAN"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="RouterWAN"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="ONTLocation"]:checked'), input => input.checked = false ); switch(ele[i].value) { case ("Wall Mounted"): document.getElementById("TSRouterLocation").innerHTML = ":: " + "Check the LEDs and Do not ask customer to check cables"; document.getElementById("TTRouterLocation").innerHTML = ":: " + ""; document.getElementById("five").style.display = ""; document.getElementById("five1").style.display = ""; document.getElementById("five2").style.display = ""; document.getElementById("five3").style.display = ""; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; break; case ("Desktop"): document.getElementById("TSRouterLocation").innerHTML = ":: " + "Check the LEDs. You may ask customer to check cables connected to the Router if necessary."; document.getElementById("TTRouterLocation").innerHTML = ":: " + ""; document.getElementById("five").style.display = ""; document.getElementById("five1").style.display = ""; document.getElementById("five2").style.display = ""; document.getElementById("five3").style.display = ""; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; break; case ("Not Accessible"): document.getElementById("TSRouterLocation").innerHTML = ":: " + "Skip TS. Proceed to checking ONT location."; document.getElementById("TTRouterLocation").innerHTML = ":: " + ""; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = ""; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; break; default : document.getElementById("TSRouterLocation").innerHTML = ":: " + " "; } } } } function displayRouterPower() { var ele = document.getElementsByName('RouterPower'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rfive").style.display = ""; document.getElementById("result_five").innerHTML = " "+ele[i].value; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("action").style.display = "none"; switch(ele[i].value) { case ("Power ON"): document.getElementById("TSRouterPowernote").innerHTML = ":: " + "OK"; document.getElementById("TTRouterPowernote").innerHTML = ":: " + ""; break; case ("Power OFF"): document.getElementById("TSRouterPowernote").innerHTML = ":: " + "Make sure that the power adapter labelled VFQ Router is plugged and the power socket is working. Once ON, wait for about 1 minute for the Router to relink connections."; document.getElementById("TTRouterPowernote").innerHTML = ":: " + "TT to be raised only when confirmed it is not power supply issue."; break; default: document.getElementById("TSRouterPowernote").innerHTML = ":: " + ""; } } } } function displayRouterInternet() { var ele = document.getElementsByName('RouterInternet'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rfive1").style.display = ""; document.getElementById("result_five1").innerHTML = " "+ele[i].value; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("action").style.display = "none"; switch(ele[i].value) { case ("Internet ON"): document.getElementById("TSRouterInternetnote").innerHTML = ":: " + "OK"; document.getElementById("TTRouterInternetnote").innerHTML = ":: " + ""; break; case ("Internet OFF"): document.getElementById("TSRouterInternetnote").innerHTML = ":: " + "If WAN & WLAN are Green, ask the customer if he reset or reconfigured the Router. Regardless, guide the customer for router Fast Configuration."; document.getElementById("TTRouterInternetnote").innerHTML = ":: " + "Raise TT only when the customer cannot follow the instruction on call. TT will also be raised after Fast Configuration if Customer uses landline."; break; default: document.getElementById("TSRouterInternetnote").innerHTML = ":: " + ""; } } } } function displayRouterWLAN() { var ele = document.getElementsByName('RouterWLAN'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rfive2").style.display = ""; document.getElementById("result_five2").innerHTML = " "+ele[i].value; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("action").style.display = "none"; switch(ele[i].value) { case ("WLAN ON"): document.getElementById("TSRouterWLANnote").innerHTML = ":: " + "OK"; document.getElementById("TTRouterWLANnote").innerHTML = ": : " + ""; break; case ("WLAN OFF"): document.getElementById("TSRouterWLANnote").innerHTML = ":: " + "Turn on WLAN button by long pressing the WLAN button located beside the ON/OFF button. Wait for about 1 minute to establish connections."; document.getElementById("TTRouterWLANnote").innerHTML = ":: " + "Raise TT if WLAN is not turning ON."; break; default: document.getElementById("TSRouterWLANnote").innerHTML = ":: " + ""; } } } } function displayRouterWAN() { var ele = document.getElementsByName('RouterWAN'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rfive3").style.display = ""; document.getElementById("result_five3").innerHTML = " "+ele[i].value; document.getElementById("six").style.display = ""; document.getElementById("rsix").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("action").style.display = "none"; Array.from( document.querySelectorAll('input[name="ONTLocation"]:checked'), input => input.checked = false ); switch(ele[i].value) { case ("WAN ON"): document.getElementById("TSRouterWANnote").innerHTML = ":: " + "OK"; document.getElementById("TTRouterWANnote").innerHTML = ":: " + ""; break; case ("WAN OFF"): document.getElementById("TSRouterWANnote").innerHTML = ":: " + "If Router is Desktop Mode, check if LAN cable is plugged properly to WAN Port. If still red or Router is wall mounted, check ONT."; document.getElementById("TTRouterWANnote").innerHTML = ":: " + "Raise TT if ONT is not accessible."; break; default: document.getElementById("TSRouterWANnote").innerHTML = ":: " + ""; } } } } function displayONTLocation() { var ele = document.getElementsByName('ONTLocation'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rsix").style.display = ""; document.getElementById("result_six").innerHTML = " "+ele[i].value; document.getElementById("rseven").style.display = "none"; document.getElementById("rseven1").style.display = "none"; document.getElementById("rseven2").style.display = "none"; document.getElementById("rseven3").style.display = "none"; document.getElementById("action").style.display = "none"; Array.from( document.querySelectorAll('input[name="ONTPower"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="ONTAlarm"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="ONTPON"]:checked'), input => input.checked = false ); Array.from( document.querySelectorAll('input[name="ONTLAN"]:checked'), input => input.checked = false ); switch(ele[i].value) { case ("Wall Mounted"): document.getElementById("TSONTLocation").innerHTML = ":: " + "Check the LEDs."; document.getElementById("TTONTLocation").innerHTML = ":: " + ""; document.getElementById("seven").style.display = ""; document.getElementById("seven1").style.display = ""; document.getElementById("seven2").style.display = ""; document.getElementById("seven3").style.display = ""; break; case ("Device Cabinet"): document.getElementById("TSONTLocation").innerHTML = ":: " + "If customer can access, proceed with checking the LEDs."; document.getElementById("TTONTLocation").innerHTML = ":: " + ""; document.getElementById("seven").style.display = ""; document.getElementById("seven1").style.display = ""; document.getElementById("seven2").style.display = ""; document.getElementById("seven3").style.display = ""; break; case ("Not Accessible"): document.getElementById("TSONTLocation").innerHTML = ":: " + "Skip TS."; document.getElementById("TTONTLocation").innerHTML = ":: " + "Raise TT."; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("action").style.display = ""; document.getElementById("result_action").innerHTML = "TT Raised."; document.getElementById("actlov").style.display = ""; break; default: document.getElementById("TSONTLocation").innerHTML = ":: " + ""; } } } } function displayONTPower() { var ele = document.getElementsByName('ONTPower'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rseven").style.display = ""; document.getElementById("result_seven").innerHTML = " "+ele[i].value; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("action").style.display = "none"; switch(ele[i].value) { case ("Power ON"): document.getElementById("TSONTPower").innerHTML = ":: " + "OK"; document.getElementById("TTONTPower").innerHTML = ":: " + ""; break; case ("Power OFF"): document.getElementById("TSONTPower").innerHTML = ":: " + "Make sure that the power adapter labelled VFQ ONT is plugged and the power socket is working. Once ON, wait for about 1 minute for the Router to relink connections."; document.getElementById("TTONTPower").innerHTML = ":: " + "TT to be raised only when confirmed it is not power supply issue."; break; default: document.getElementById("TSONTPower").innerHTML = ":: " + ""; } } } } function displayONTAlarm() { var ele = document.getElementsByName('ONTAlarm'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rseven1").style.display = ""; document.getElementById("result_seven1").innerHTML = " "+ele[i].value; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("action").style.display = "none"; switch(ele[i].value) { case ("Alarm ON"): document.getElementById("TSONTAlarm").innerHTML = ":: " + "Potential fiber issue."; document.getElementById("TTONTAlarm").innerHTML = ":: " + "Raise TT and book appointment for site visit directly."; document.getElementById("action").style.display = ""; document.getElementById("result_action").innerHTML = "TT Raised"; document.getElementById("actlov").style.display = ""; break; case ("Alarm OFF"): document.getElementById("TSONTAlarm").innerHTML = ":: " + "OK"; document.getElementById("TTONTAlarm").innerHTML = ":: " + ""; document.getElementById("actlov").style.display = "none"; break; default: document.getElementById("TSONTAlarm").innerHTML = ":: " + ""; } } } } function displayONTPON() { var ele = document.getElementsByName('ONTPON'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rseven2").style.display = ""; document.getElementById("result_seven2").innerHTML = " "+ele[i].value; document.getElementById("eight").style.display = "none"; document.getElementById("nine").style.display = "none"; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("action").style.display = "none"; switch(ele[i].value) { case ("PON ON"): document.getElementById("TSONTPON").innerHTML = ":: " + "OK"; document.getElementById("TTONTPON").innerHTML = ":: " + ""; document.getElementById("actlov").style.display = "none"; break; case ("PON Blinking"): document.getElementById("TSONTPON").innerHTML = ":: " + "Potential Fiber issue or Customer did self Home Move."; document.getElementById("TTONTPON").innerHTML = ":: " + "Raise HM TT if customer did self HM, else raise Technical TT."; document.getElementById("action").style.display = ""; document.getElementById("result_action").innerHTML = "TT Raised"; document.getElementById("actlov").style.display = ""; break; case ("PON OFF"): document.getElementById("TSONTPON").innerHTML = ":: " + "Potential Fiber issue."; document.getElementById("TTONTPON").innerHTML = ":: " + "Raise TT."; document.getElementById("action").style.display = ""; document.getElementById("result_action").innerHTML = "TT Raised"; document.getElementById("actlov").style.display = ""; break; default: document.getElementById("TSONTPON").innerHTML = ":: " + ""; } } } } function displayONTLAN() { var ele = document.getElementsByName('ONTLAN'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("rseven3").style.display = ""; document.getElementById("result_seven3").innerHTML = " "+ele[i].value; document.getElementById("action").style.display = "none"; switch(ele[i].value) { case ("LAN ON"): document.getElementById("TSONTLAN").innerHTML = ":: " + "OK"; document.getElementById("TTONTLAN").innerHTML = ":: " + ""; break; case ("LAN OFF"): document.getElementById("TSONTLAN").innerHTML = ":: " + "If Router is desktop mounted, check the cable to WAN port of Router. If Router is in Device Cabinet and connected to UTP Patch Panel, ask customer if he/she relocated the router then ask to return to original location and check if connection is restored."; document.getElementById("TTONTLAN").innerHTML = ":: " + "Raise TT if TS failed to restore the connection."; break; default: document.getElementById("TSONTLAN").innerHTML = ":: " + ""; } } } } function displaypower() { var ele = document.getElementsByName('Power'); for(i = 0; i < ele.length; i++) { if(ele[i].checked) { document.getElementById("four").style.display = "none"; document.getElementById("five").style.display = "none"; document.getElementById("five1").style.display = "none"; document.getElementById("five2").style.display = "none"; document.getElementById("five3").style.display = "none"; document.getElementById("six").style.display = "none"; document.getElementById("seven").style.display = "none"; document.getElementById("seven1").style.display = "none"; document.getElementById("seven2").style.display = "none"; document.getElementById("seven3").style.display = "none"; document.getElementById("nine").style.display = ""; document.getElementById("ten").style.display = "none"; document.getElementById("oneone").style.display = "none"; document.getElementById("onetwo").style.display = "none"; document.getElementById("reight").style.display = ""; document.getElementById("instructions").style.display = "none"; document.getElementById("action").style.display = "none"; document.getElementById("result_eight").innerHTML = ele[i].value; switch(ele[i].value) { case ("Off"): document.getElementById("TSPower").innerHTML = ":: " + "No Power"; document.getElementById("TTPower").innerHTML = ":: " + "