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    <div class="header">
        <h1>Email Template Generator</h1>
    </div>

    <div class="content">
        <h2>Select Email Subject:</h2>
        <div class="form-group">
            <select class="form-control" id="emailSubject" onchange="updateEmailContent()">
                <option>Select an option</option>
                <option value="MF DF MISMATCH">MF DF MISMATCH UN XXXXXXXXX</option>
                <option value="Canada Credit Health">Canada Credit Health (Wrong File Disclosed Name consumer)</option>
                <option value="VERIFICATION">VERIFICATION UN XXXXXXX (over the delays)</option>
                <option value="UNCOMBINE FILES">UNCOMBINE FILES UN XXXXXX</option>
                <option value="VERIFY MEMBER REPORTED">VERIFY MEMBER REPORTED THE INFORMATION UN XXXXXXX</option>
                <option value="REMOVE WRONG NUMBER">REMOVE WRONG NUMBER RELATED TO A COLLECTION AGENCY OR ACCOUNT UN XXXXXX</option>
                <option value="BANKRUPTCY TEST">BANKRUPTCY TEST UN XXXXX</option>
                <option value="1ST REQUEST/2ND REQUEST ">1ST REQUEST/2ND REQUEST UN XXXXXXXX</option>
                <option value="READY TO PROCES">READY TO PROCESS UN XXXXXXXX</option>
                <option value="CANCEL INVESTIGATION">CANCEL INVESTIGATION UN XXXXXXX (When the investigation was started in EWP The call center agent must add a comment in the ticket investigation that this investigation will not be prosecuted)</option>
                <option value="INVESTIGATION COMPLETED IN CITS WITHOUT CHANGES APPLIED TO THE CX’S CREDIT FILE">INVESTIGATION COMPLETED IN CITS WITHOUT CHANGES APPLIED TO THE CX’S CREDIT FILE UN XXXXXXXX</option>
                <option value="RESEND CONFIRMATION LETTER">RESEND CONFIRMATION LETTER UN XXXXXXXXX</option>
                <option value="Multiples files not combined in DF">Multiples files not combined in DF UN XXXXXXXXX</option>
                 <option value="Canada Credit Health">Canada Credit Health (wrong disclose Name consumer)</option>
            </select>
        </div>
        <textarea class="form-control" id="emailContent" readonly></textarea>
        <button class="btn btn-primary mt-2" onclick="copyToClipboard()">Copy to Clipboard</button>
     
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       <p>© TP 2024</p>
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    <script>
        const emailTemplates = {
            "MF DF MISMATCH": `Hi Team,\nThere is a mismatch between MF AND DF, the correct information is in MF OR DF (ENTER WHERE IS THE CORRECT INFORMATION). Investigation was already open (ADD THE TICKET NUMBER)\nWhat needs to be corrected: Name of the trade or collection: (RBC, Scotiabank or other) and the Account number: LAST 4 DIGITS\n● Name: Last Name, First Name\n● Language: English/French\n● Phone number: xxx-xxx-xxxx\n● Ticket number:\n● Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email)\n● Email address:\n● Phone number & time preference: (please indicate the cx's phone number and the AM or PM time, be precise if possible)\n\nPlease make sure to review the following information prior to sending an email to the escalation team:\n● You verified both MF and DF\n● If the account only appears in DF you need to verify it is not suppress (if you see suppress it means it's been removed)\n● Always verify the cx SF account using the impersonate tool (if they have my equifax product) to validate what the cx sees.\n(Agent’s name and SP)`,
            "Canada Credit Health": `Hi team,\nWe have had a case where a CX has had access to the credit file of another CX through the online platform ACCESD from Desjardins.\nThe CX named XXXX, UNXXXXXXXX, had access to the credit file of another CX named XXXXXX, UNXXXXXXX.\n- Date incident happened:\n- Date reported to Equifax:\n- Who reported the incident: CX reported the incident to Equifax and Desjardins.\n- Information disclosed:\n- Ticket number JIRA:\n(Agent’s name and SP)`,
            "VERIFICATION": `Hi Team,\nThe consumer has submitted documentation on (provide the date the consumer sent the documents) to update or dispute (specify what needs to be updated), please refer to the documents sent by the consumer in the EWP ticket AXXX. The documents are over the delays.\n● Name: Last Name, First Name\n● Language: English/French\n● Phone number: xxx-xxx-xxxx\n● Ticket number:\n● Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email)\n● Email address:\n● Phone number & time preference: (please indicate the cx's phone number and the AM or PM time, be precise if possible)\n\nPlease make sure to review the following information prior to sending an email to the escalation team:\n● Has the correct form been selected by the consumer based on his request?\n● Has the consumer submitted the necessary documentation in order to receive the proper assistance?\n○ If the consumer did not select the correct form or documentation, please send a new form to the consumer and place it as a rush and indicate in the internal comments the previous EWP ticket that the consumer has submitted and the date sent;\n○ If the EWP ticket has not been assigned to any unique number yet, please make sure to validate with the consumer if he selected the correct form and sent the valid documentation.\nIf the EWP ticket attached to the cx's UN, but the call center agent didn’t verify if the proper documentation has been sent or if the right form has been selected and the consumer needs to send us additional docs, the escalation team will reject the case and return it to the call center, so he can send the new form to the cx.`,
            "UNCOMBINE FILES": `Hi Team,\nThe consumer contacts us indicating that there is personal information, credit applications and bank accounts that are not his. After checking the file, we notice that another consumer's file has been combined at the same time and the consumer is contacting us because he needs to have his file without the other person's information (you need to specify the information that does not belong to the consumer).\nThe inquiry can confirm that there was a mix file on the inquiries section.\nIs it possible to uncombine the files?\nPlease make sure that the files have been combined within last year.\nIf the combination was made over a year:\n● The call center agent must launch a new investigation in CITS-EWP to remove the information that doesn’t belong to the CX (PII, inquiries, accounts).\n● If we receive an escalation for a case that has been combined over a year, the escalation will be rejected and the person that sent the escalation will be responsible to contact the CX to launch a new investigation.\n● If the person that sends the case to the escalation team does not specify the accounts or information that does not belong to the consumer and does not give us a valid reason why the file needs to be uncombined, the escalation will be rejected.\nTake a screenshot of the inquiry including the following information\n● CX’s name:\n● UN:\n● Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email)\n● Email address:\n● Phone number & time preference: (please indicate the cx's phone number and the AM or PM time, be precise if possible)\n(Agent’s name, SP)`,
            "VERIFY MEMBER REPORTED": `Hi Team,\nThe consumer contacts since an address/telephone number (enter the address or ph# number that needs to be removed) appears in his file that does not belong to him. Verifying the credit file, there is no inquiry or account linked to this information.\nCould you please verify which financial institution added this information to the credit file and proceed to delete the information from the file?\nTake a screenshot of the address/telephone number.\n● CX’s name:\n● UN:\n● Language of communication: English or French\n● Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email)\n● Email address:\n● Phone number & time preference: (please indicate the cx's phone number and the AM or PM time, be precise if possible)\n(Agent’s name, SP)`,
             "REMOVE WRONG NUMBER": `Hi Team,\nThe consumer called today because (NAME OF THE BANK) is calling him/her and asking for his XXXXX. He/she is really upset because he/she has already explained that it is not the correct phone, the phone number is “XXXX”, and she lives in “XXXXX”. Can you please check if there is any possibility to remove the number of other files.\n● Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email)\n● Email address:\n● Phone number & time preference: (please indicate the cx's phone number and the AM or PM time, be precise if possible)\nThanks,\n(Agent’s Name, SP)`,
"BANKRUPTCY TEST": `Hi Team,

The consumer called and states this is the only bankruptcy and it has more than 6 years. Can you please verify the information and delete if it is necessary?  

Take a screenshot of the BKRPT.

● Name: 
● Language: English or French
● Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email) 
● Email address: 
● Phone number & time preference: (please indicate the cx's phone number and the AM or PM time, be precise if possible) 

Regards,
(Agent’s name, SP)`,

"1ST REQUEST/2ND REQUEST ": `Hi team,
The consumer called again because the investigation is IN PROCESS status, but the investigation is over the delays. The investigation was launched on (Provide the date that the investigation was created). If you notice that the investigation has been already assigned to the Consumer Service box in CITS, make sure to indicate in the email the date that this investigation was assigned.
Take a screenshot of the investigation
●	CX’s name:
●	UN:
●	Call ID:
●	Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email) 
●	Email address: 
●	Phone number & time preference :  (please indicate the cx's phone number and the AM or PM time, be precise if possible) 
(Agent’s name, SP)
Make sure to validate that following items to confirm if the investigation has been created accordingly prior to sending an escalation:
●	Choosing the wrong member;
●	Entering the wrong spelling of the consumer’s personal information;
●	Not entering the Acro file properly;
●	Not entering the verification code (001AA3505 or 001AA3513);
●	Not entering the SP line;
●	Opening a fraud investigation without placing a fraud warning;
●	No internal comments, especially when we are dealing with mix files;
●	Entering different trades for Borrowell instead of adding all the inquiries in one trade;
●	Psol inquiry placed on investigation and copy sent to the consumer by mail;
●	When there is a SECLN placed under investigation, there should also be a trade that refers to that SECLN. 
If the investigation has not been created correctly and the verification was not done prior to sending it to the escalation team, the case will be rejected and the person that made the escalation will have to correct the investigation or launch a new investigation if required.

Regards,
(Agent’s name, SP)`,
"READY TO PROCES": `Hi Team,
The consumer called again because the investigation is IN READY TO PROCESS status, but the investigation has not been completed yet. The investigation was launched on (Provide the date that the investigation was created).
Please provide the following information:
●	Screenshot oh the investigation (optional) 
●	Name: Test, Test
●	Call Id:
●	Trade:
●	Language: English/French
●	Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email) 
●	Email address: 
●	Phone number & time preference :  (please indicate the cx's phone number and the AM or PM time, be precise if possible) 
Make sure that all the trades are in “ready to process” status. If one or more trades are still in progress, you will need to assign the trades that are pending to the Consumer Service box in CITS, instead of sending it to the call center escalation box. Otherwise the escalation will be rejected.
Regards,
(Agent’s name, SP)`,
"CANCEL INVESTIGATION": `Hi Team,
The consumer called again, please cancel this investigation/trade.(explain why this investigation needs to be canceled)
●	Call ID:
●	Screenshot of the trades (optional)
●	Last Name -First Name
●	Language: English/French
●	Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email) 
●	Email address: 
●	Phone number & time preference :  (please indicate the cx's phone number and the AM or PM time, be precise if possible) 
Regards,
(Agent’s name, SP)`,
"INVESTIGATION COMPLETED IN CITS WITHOUT CHANGES APPLIED TO THE CX’S CREDIT FILE": `Hi Team,The customer called again regarding a fraud/ dispute c.c created on XXXX. There are X inquiries  / X accounts. These trades have not been removed. Below the details:
●	Screenshots of the investigation.
●	Trade ID:
●	Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email) 
●	Email address: 
●	Phone number & time preference :  (please indicate the cx's phone number and the AM or PM time, be precise if possible) 
Regards,
(Agent’s name, SP)`,

"RESEND CONFIRMATION LETTER": `Hi Team,The consumer called today because she/he states that she/he never received the letter confirmation. Please resend the confirmation letter to the consumer.
●	Name: 
●	Language: English/French
●	Call ID or EWP ticket: 
●	Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email) 
●	Email address: 
●	Phone number & time preference :  (please indicate the cx's phone number and the AM or PM time, be precise if possible) 
Regards,
(Agent’s Name, SP)`,
"Multiples files not combined in DF": `Hi Team,
The following consumer has the following doubles   files in DF UN XXXXX/ UN XXXX, after analyzing the credit files it is not found in any of the hard inquiries in any of the doubles files.   Can you please help us with that? 
Take a screenshot of the Multiples files in DF (please do not disclose the full information/ hide or block SIN.) 
●	CX’s name: 
●	UN: 
●	Language of communication: English or French
●	Multiples files in DF:
●	Call back or send an email within 24 to 48 hours: (please enter if the cx wants to receive a call back or email) 
●	Email address: 
●	Phone number & time preference :  (please indicate the cx's phone number and the AM or PM time, be precise if possible) 


Note: 
●	Remember that this procedure should be used only in cases where there are accounts and the double file meets the criteria to be combined. 
○	Example: The files can be combined but because of an SP they cannot work. In the duplication there are accounts that belong to the consumer.
●	You should check if the files meet the known criteria for mixing. In addition, you should check the following: 
○	Hard inquiries: If the file has them, you may not request the mixing of files. 
●	In the scenario where only personal information appears in the double file,  the case should not be escalated to the Escalation team. 

Thanks,
(Agent’s name, SP)`,
"Canada Credit Health": `Hi Team,We have had a case where a CX has had access to the credit file of another CX through the online platform ACCESD from Desjardins.
The CX named XXXX, UNXXXXXXXX, had access to the credit file of another CX named XXXXXX, UNXXXXXXX.
- Date incident happened: 
- Date reported to Equifax: 
- Who reported the incident: CX reported the incident to Equifax and Desjardins.
- Information disclosed: 
- Ticket number JIRA: 
Thanks in advance!
(Agent’s name, SP)`,





        };

        function updateEmailContent() {
            const subject = document.getElementById("emailSubject").value;
            document.getElementById("emailContent").value = emailTemplates[subject] || '';
        }

        function copyToClipboard() {
            const emailContent = document.getElementById("emailContent");
            emailContent.select();
            document.execCommand("copy");
            alert("Email content copied to clipboard!");
        }
    </script>

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